Shipping and Delivery Policy
- All products are shipped within 48 hours of placing the order. All products are shipped from the warehouse located in Ghaziabad (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with third party courier servicesproviders viz. Delhivery/ FedEx / Blue Dart/ EXPRESSBEES/ ECOM EXPRESS. (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Satguru Garments.
- A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide complete street address along with their pin code details at the time of placing the purchase order.
- Our orders are processed on all day from Monday to Sunday, excluding national or declared holidays.
- In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
- Standard delivery time is 2-10 days PAN India depending on the serviceability of the courier partners.
- We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
- Orders once confirmed cannot be edited/ modified/ or changed.
- Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
- We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the User about the delay, within 2 working days, on his/her registered mobile number or email address.
- Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers or reach out to them on the below mentioned websites-
- Blue Dart Express- https://www.bluedart.com/
- Delhivery- https://www.delhivery.com/
- Fedex- https://www.fedex.com